Request a Refund
We want to provide the best possible experience for you and your family. If you have any issues with your experience, please contact support and let us know how we can improve. If you are still unsatisfied with your application and/or experience, we will make it right!
Please see the following situations that qualify for refund requests:
No Documents Uploaded – 100% refund
After Attorney Review – 50% refund
90 Days After Application Purchase – 50% refund
365 days or more after application purchase - 25% Refund
Due to bank transfers, please allow up to 30 days to process refund requests.
If you have received a decision on your case and are not satisfied, click here to review our 100% Satisfaction Guarantee policy and fill out the form to redeem.
Request a Refund
We stand by our customers and immigrants everywhere. If you're not satisfied with your experience, we'll make it right.
Please complete the refund form thoroughly. The more detail you provide, the faster and more efficiently we can process your refund request.